Shipping policy

Welcome to Lorvinna We strive to ship your orders as quickly and efficiently as possible. Below you will find our shipping policy:

Processing Time
Orders are processed within 1-3 business days.
Please note that orders are not processed or shipped during weekends and holidays.

Shipping Methods & Delivery Times
Standard Shipping: 5-7 business days
Delivery times are estimates and may vary depending on the carrier and external factors.

Shipping Costs
Standard Shipping: Free for orders over $50.

Tracking Your Order
Once your order has been shipped, you will receive an email with a tracking number to follow the progress of your package.

Undelivered Packages
If your package has not arrived within the expected delivery time, please contact our customer service At info@lorvinna.com We will work with the carrier to locate your order.

Incorrect Address or Changes
Please ensure that your shipping address is correct at checkout. We are not responsible for packages sent to the wrong address.
If you have made an error or need to change the address, please contact us as soon as possible. We will do our best to make adjustments, but we cannot guarantee this if the order has already been shipped.

Returns
Please refer to our return policy for information on returning items. Thank you for your purchase at Lorvinna. 

CONTACT INFORMATION
Questions about the Shipping Policy should be sent to us at info@lorvinna.com
Our contact information is posted below:

Business Name: Lorvinna
Phone Number: +31623008253
Email: info@lorvinna.com
Physical Address: Blankvoornstraat 70, 3192 BZ Netherlands
VAT Number: NL004804151B76
Chamber of Commerce Number: 90271351

Please note that our Customer Service opening times are 9am-5pm, Monday to Friday.