Payment Policy

1. Accepted Payment Methods

We offer secure payment options through Shopify to provide a seamless shopping experience. Accepted payment methods include:

• Credit/Debit Cards: Visa, Mastercard, American Express, Maestro 
• Apple Pay Bancontact,  Klarna,

All payments are securely processed using Shopify's encrypted checkout system.

2. Currency

Transactions will be processed in [specify currency, e.g., USD], unless otherwise stated. If a purchase is made in a different currency, conversion rates and any applicable fees will be handled by the payment provider.

3. Payment Timing

• Immediate Payment: Full payment is required at the time of purchase. Orders will not be processed until payment is successfully completed.
• Pre-orders or Custom Orders: A deposit or full payment may be required as specified at checkout.

4. Refunds and Returns

• Refunds are issued in accordance with our [Refund policy]

5. Failed Transactions

• If a payment fails, you will be notified immediately. Please verify your payment details and retry or use an alternative method.
• Orders with failed payments will not be processed.

6. Fraud Prevention

We use Shopify’s fraud analysis tools to identify and mitigate fraudulent transactions.

• Orders flagged for potential fraud may be subject to review or cancellation.
• Customers may be contacted for identity verification if necessary.

7. Taxes and Fees

• All applicable taxes sales tax, VAT) will be calculated and displayed at checkout.
• Any additional fees  customs duties, import taxes) for international orders are the buyer’s responsibility.

8. Subscription Payments

For subscription-based products, recurring payments will be charged to your selected payment method as agreed.

• You can cancel or modify your subscription at any time through your account.

9. Changes to the Payment Policy

We reserve the right to update this Payment Policy at any time. Updates will be posted on our Shopify store, and it is the customer’s responsibility to review the policy periodically.

Contact Information

For payment-related inquiries, please contact our support team at:
Business Name: Lorvinna
Phone Number: +31623008253
Email: info@lorvinna.com
Physical Address: Blankvoornstraat 70, Hoogvliet Rotterdam 3192 BZ Netherlands
VAT Number: NL004804151B76
Chamber of Commerce Number:90271351                                                          

Please note that our Customer Service opening times are 9am-5pm, Monday to Friday.