Refund policy
Return Policy
At Lorvinna, we strive to ensure you're happy with your purchase. However, if you're not fully satisfied, we offer the option to return your items under the following conditions:
Return Window:
You have 14 days to request a return. The returned item must be received by us within this period.
Return Shipping:
The customer is responsible for organizing and paying for the return shipment. Please ensure that the items are properly packaged and use a trackable shipping method to prevent loss or damage during transit.
Restocking Fees:
We do not charge any restocking fees for returned items.
Exceptions:
Items marked as final sale are not eligible for return.
Refunds:
In accordance with return and exchange policy, we do not accept returns for refunds. Instead, we offer store credit for returned items.
If you have any questions about our return policy or the return process, please contact us at info@lorvinna.com
Thank you for your understanding and for shopping with Lorvinna
CONTACT INFORMATION
Questions about the Return Policy should be sent to us at info@lorvinna.com
Our contact information is posted below:
Business Name: Lorvinna
Phone Number: +31623008253
Email: info@lorvinna.com
Physical Address: Blankvoornstraat 70, Hoogvliet Rotterdam 3192 BZ Netherlands
VAT Number: NL004804151B76
Chamber of Commerce Number: 90271351
Please note that our Customer Service opening times are 9am-5pm, Monday to Friday.