FAQ

If you have any queries, please do not hesitate to contact us. We aim to reply within 48 hours.Please note that our Customer Service opening times are 9am-5pm, Monday to Friday.

What Are My Shipping Options?

Processing Time
Orders are processed within 1-3 business days.
Please note that orders are not processed or shipped during weekends and holidays.

Shipping Methods & Delivery Times
Standard Shipping: 5-7 business days
Delivery times are estimates and may vary depending on the carrier and external factors.

Shipping CostsStandard Shipping: Free for orders over $50.

Do You Offer International Shipping?

We Ship To Over Countries Worldwide. Shipping Rates Vary Depending On Your Location And The Weight Of Your Order. Please Enter Your Shipping Address At Checkout To Get An Accurate Shipping Estimate.

Can I Return Or Exchange Items?

You can return your orders according to our return policy. We have become paperless! You will no longer receive a shipping confirmation in your package. Don't worry – returns are still quick and easy. Start your return here. Please note that we cannot offer refunds if the hygiene seal is not intact or has been broken. Click here for more information on how to return your items and our return policy.HERE.

How Do I Track My Order?

If you have an account with us, log in to your account. Go to “My Orders” and click “View Order.” Then click “Track Your123 Order” and a pop-up will appear with a tracking link.

If you don’t have an account with us or have not received an order confirmation email please contact info@Lorvinna.com with your order number, billing last name, and email address or zip code.

Can I Cancel My Order?

We Are Not Able To Make Any Changes To An Order Or Cancel It Once It Has Been Placed

Contact Information

Questions about the FAQ should be sent to us at info@lorvinna.com
Our contact information is posted below:

Business Name: Lorvinna

Phone Number: +31623008253

Email: info@lorvinna.com

Physical Address: Blankvoornstraat 70, Hoogvliet Rotterdam 3192 BZ Netherlands

VAT Number: NL004804151B76

Chamber of Commerce Number: 90271351

Please note that our Customer Service opening times are 9am-5pm, Monday to Friday.

MORE QUESTION CONTACT US

Free delivery worldwide

Enjoy free delivery worldwide on all orders! Shop your favorite styles and have them shipped to your doorstep at no extra cost, no matter where you are.

Satisfied or refunded

Your satisfaction is our priority! If you're not completely happy with your purchase, we offer a hassle-free refund. Love it, or get your money back—guaranteed!

Top-notch support

Experience top-notch support with our dedicated customer service team! We're here to assist you every step of the way, ensuring a smooth and satisfying shopping experience.

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FAQ