When you buy directly from us, we want you to be 100% happy with your purchase experience. We hope you love everything you receive from us, but if you’re less than 100% satisfied, you may return or exchange any item(s) within 14 days after your purchase. Please a contact customer service team member if your order is unsatisfactory or doesn’t suit your needs. We want to make it right for you, as quickly and easily as possible
- Step 1
Fill out the return info on the back of your order form. Can’t find your order form? Download a copy of the return form.
Want to exchange it for a different product? Let us know within 30 days of your purchase.
- Step 2
Return the order yourself via USPS, FedEx or any other traceable method. We encourage you to insure your package.
Please send it to:
Gaiam
Attention: Returns
9107 Meridian Way,
West Chester, OH 45069
Please allow 14 days for us to receive and process your return. Original shipping and handling fees are not refundable. We'll credit or refund the value of the items returned and any taxes you were charged less the original shipping charges. Please contact Customer Relations for more information regarding our return policies. Credit card adjustments should appear within two billing cycles.
